Subscribe and Buy

What is Subscribe and Buy?

Subscribe and buy is a new service that we offer, rather than come to the site once a week / month to make the same order you can now choose to Subscribe and buy.

How Do I Use Subscribe and Buy?

Simply go to the page of the product you want, for example PhD Nutrition Diet Whey, Select the Subscribe And Buy Tab, Select the flavour you would like, size, Quantity then select how often you would like the product delivered and press subscribe. The item will be added to your cart with the Subscribe and Buy option. When you have finished shopping checkout as normal and that’s it all done! We will then send you the products you have selected ever Month / Week depending on what option you choose.

How Do I Stop My Subscription?

Log into your account by pressing the account icon at the top of the page, in the box on the left there should be an option that says “Product Subscription” Select that. You will see a list of products you are subscribed too, select the one you wish to stop and change the status dropdown from “Active” to “On Hold” this will stop the subscription till you reactivate it.

How Do I Change The Frequency Of My Subscription?

Log into your account by pressing the account icon at the top of the page, in the box on the left there should be an option that says “Product Subscription” Select that. You will see a list of products you are subscribed too, select the one you wish to change and use the “Frequency” dropdown to alter how often you receive your items.

How Often Do I Get Charged For My Subscription?

Depending on the frequency will depend on when you get charged. Say you selected Monthly and the date you subscribed was 26th May 2015 then your next payment will be taken on 26th June 2015.

What Happens if the price of my product changes?

You will be notified VIA E-mail and your subscription will be put on hold till you reactive it in your account. You will not be charged till you reactivate this.

What happens if a product I’m Subscribed to goes out of stock?

You will be notified VIA E-mail and your subscription will be put on hold till you reactive it in your account. We will then notify you when the product comes back in stock. You will not be charged if the product goes out of stock.

Can I use subscribe and buy on bundles?

Sadly no bundles and deals are only 1 time purchase option only. However we may add subscribe and save to some deals in the future.

What happen if Payment Fails For Whatever reason?

You will receive an E-Mail letting you know that the payment failed and the subscription will be put on hold.

How Do You Keep My Payment Details Secure?

All payment details are encrypted and stored by our 3rd party payment gateway – SagePay. We do not store your payment details on our server. All transactions are encrypted using 2056 bit encryption and comply with industry payment security standards.

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