Here are just a few emails we’ve received over the years!

Brilliant, thanks again for everything you and your team have done for me, will definately be buying more from you soon!
thanks, paul


Good Afternoon,
“I very rarely write to companies about products or service but had to write this. This e-mail isn’t so much an enquiry about products; it’s more a case of feedback over the excellent service I have received from yourselves. I am a new customer to your site & found it a very informative site with great prices on products. I placed an order over the phone & found the young lady (Katy) taking the order very pleasant & informative, she's a credit to your company, the order only took 2 working days to reach me which again was superb!! Well done & keep up the good work.”
From Andy Guite (Poole)
A very satisfied customer


“I would just like to take the time to tell you all at monster supplements how good your service is....I am a regular buyer from your site and am glad that your slogan 'the cheapest sports supplement site on the web' is in fact true due to many other websites saying this when they know that they are not. I find all the products very good value for money and the free delivery is even better! I am also pleased about the fast delivery service as it never takes more than 2 days for my products to arrive. Once again, well done and I hope you all keep up the good work, you have done well as a company and I wish you all the best in the future.”> Hassan Kemal


“Hi Katie, I received the replacement goods your sent yesterday. They arrived in perfect condition. I would just like to take this opportunity to thank you and your team for all of your help. Will definitely be doing business with your company again.”
Thanks. Thomas.


“Thanks Katie, I have now tried the Optimum whey and can say that it is the best tasting and easily mixed whey i have tried up too date. Thanks Katie, I have now tried the Optimum whey and can say that it is the best tasting and easily mixed whey i have tried up too date.ThankThanks katie,I have now tried the Optimum whey and can say that it is the best tasting and easily mixed whey i have tried up too date.Thankyou for excellent service and I shall be doing business with you again and wont hesitate too tell anyone else about your company.”


Hi katie,
“Thankyou for the reply, No problems on the order, I shall remember too put my email addy on all orders,I was amazed too receive my order today! Excellent sevice,too which i have already recommended your site and excellent customer service too both bodybuilding sites I contribute on and “
“I am placing another order tonight as I am very impressed with the product aswell.”


“I would just like to take this opportunity to congratulate you guys at Monster Supplements, I was a little apprehensive to order over the internet and especially what supplements to order as i was new to the game.
However your site was brilliant keep up the good work, as im spreading the word at my gym, the best place for the latest and cheapest supplements can all be found at monster” Many thanks Janghier Shah


“Just a message to say thankyou for the quick processing of my order. Your service was excellent”
Kind Regards
Robyn Walker


Hi There,
“I would just like to praise you all on such an amazing service. I used you a few months ago to buy some protein and was already impressed by price and delivery time, free delivery at that. I use the internet a lot to buy goods but i have never bought anything with free delivery that has arrived so promptly, im so impressed.
I placed an order with you on monday evening and it arrived this morning before i left for work, FANTASTIC!
I will never buy supplements from anyone else again!”
Thanks Again


David Richards
"if there's anything i hate more than a duck, its two ducks."
“Got the order on Mon. Thanks for the extra shaker. The protein is delicious.
I will be recommending monster to all my mates (well the two that train)”
Jonathan Jackson


“Thank you VERY much for replacement order for one that was smashed - has just arrived beautifully wrapped and all intact. Your prompt service is very much appreciated.”
Many thanks
Barbara Rickard


“Thanks for excellent delivery speed on order!!
Please keep me posted on offers on myoplex and I will continue to order from you!”
Spencer Laymond


“Wow, thanks very much, this stuff is much more helpful than I can have ever imagined! You've been a great help and I will certainly be sticking with monster supplements in future! Thanks very much for your real keen interest in helping me and I look forward to trying all this out!”
Best Wishes
Neil George


“Thank you for such an excellent and rapid service. My order arrived today, less than 24 hours after placing it! Fantastic!
I'll be recommending to all my fellow 'gym rats' and will be ordering again in due course.”
Best wishes from
Shane Seagrave.


Now thats what I call good customer service!?
“The product didn't arrive on monday nor did they leave a card to say they had attempted to deliver!? I've spoken to Royal Mail and they are re delivering tomorrow.”
Many thanks for your swift reply


Thanks Katie.
“Funny enough a website that I am registered with recommends both of those products, however you are cheaper than their site!
(you offer free p+p!!)”
Kind regards
Scott Keeble
Assistant Warehouse Manager


“Thanks mate nice to let me know most other places *cough**cough* just let you wait months with no info what’s happening”


Good day,
“Just wanted to compliment you on your very efficient and professional service. It's not often one comes across such quick and safe service on the internet. Ordered my protein on Thursday (after 2pm) and here it is Monday morning.
Will definitely buy from you again.”
Darren Hopkins


“Thank you for being so quick in sending our my order! That was fast! I cannot believe it - what a great service.
I could not find them on the website, but do you do the Udo's oil supplements?”
Here's in hope
Jane Camillin


Thanks Mark.
“Have recieved my order today, great advise and very speedy delivery.
Will be ordering again very soon.”
Thanks again Jonatahn Walfor


“Just to let you know my order arrived today - very impressed with prompt delivery!!”
Many thanks
Adam Mason


“hello there.. well i would like to thankyou for your support for me whilst i was in the gulf.. you sent my order quickly and would really like to thank you all!!!!! keep up the support for the armed forces.. we need people like you!!!! got ot go making an order”
many thanx
Cpl shaun Peapell


“Just wanted to say thank you for arranging my delivery as requested. It arrived within time and in perfect condition. I shall certainly be using your company again.”
Thank you,
Kind Regards,
Byron Deslandes


Dear Katie
“Thank you for sending the goods, they arrived yesterday in good condition, may I also express my absolute delight at the way you and your company have handled this matter, it is so refreshing to deal with a company who obviously put their customers first.”
Kind regards
Chris Simpkins


“To whom it concerns thanx for letting me know via the telephone about my supplements thats on the way.I received it 2 days ago and just to tell you I'm very happy with your service. I
will definately use your service again. Thanks again and wish you allthe best.”
Stephan Venter


Order placed at 1.30pm yesterday, received 5 min ago (9.55am), excellent service, thank you.


Hi there,
I would just like to Thank You for the excellent service you provide. I have dealt with many online supplements stores.
I must say is far the best one, out of all UK online supplements stores.
Thank You


Just wanna say a quick thanks to you at monster supplements on the great service. It has been the first time I ordered from your website and I am extremely satisfied, I have tried other sites which have been goos but overall on price, and quick delivery I have to say I will be a returning customer.
Thank You Chris Dee.


Just a quick one to congratulate your company and staff.
I was very impressed with the swiftness and prompt delivery of the products of which i ordered from you and well impressed when they turned up just a couple of days ater the order was placed. i will be using monster supplements from this day forward for all my training needs. Thankyou.
Mark Aserman


Just a note to say a massive thank you to all you guys at monster supplements. You are easily the best company I have have ever used for supplements and your customer service has been excellent whenever there have been any hiccups.As a personal trainer I have always recommended you to clients, sadly I'm in New Zealand for 9 months so won't be using you guys till next summer! Just wanted to say well done though and that I look forward to using you again when I get home. Thanks. Pete


I just wanted to let you know that I placed an order yesterday and I have already received it! How incredibly amazing! You guys are brilliant. Not only do you beat everywhere on price but the delivery is so quick. Whenever I see people buying supplements at the gym I always interrupt and tell them to come to this site! Thank you!


Hi, I received my order on Monday and want to say that your service and prices are fab! I’m an actor so need to stay in shape and look good, therefore supplements are important in my life and you guys are the best in providing what I need. Thanks Monster Team. Paul Chaal


dear sirs as you can see from my order number i received 2x isa-test.arrived wednesday 3rd june 2009. my wife said to me tonight william a parcel arrived for you today i said i was not expecting any parcels just yet maybe later in the week but when she handed it to me it was from yourselves first class service and great product will be ordering more supplements fron you thank you very much william


Your company and service you provided me is second to none, I am very happy with the service given to me!
Fantastic, I must admit I am paranoid about using the internet for my shopping and suppliments but you have instilled confidence in me to use your site again and again(as long as my money holds)
A Big thank you!!!


Following your e-mail, I ordered the product I required with some help from customer services. The product arrived in less than 24 hours! Just a e-mail to thank you and your team for a very swift response to my query and for very quick delivery. I am most impressed.

Please show this e-mail to the powers that be, as I think in today’s’ climate please are very quick to complain and very rarely take the time to show their appreciation.

I am sure I will be using monster supplements again.

Thanks once again



Just felt I had to let you know I am majorly impressed with the service. Easy to understand site with good information on your products and excellent pricing with FREE delivery. I only ordered yesterday am and the package just walked in the door. Fab stuff - will definitely be coming back again.


I just wanted to send you a quick email about Adam to say how happy I am with the levels of customer service I have received and that he is a true asset to your company, not only are his emails clear and timely he always seems to have time to reply with a positive tone.

great customer service thankyou !


Hi I just wanted to say I am really impressed with your service. I received my products in less than 24 hours, within the designated arrival time. This is great service and the products are more than 45% cheaper than what I have paid elsewhere. Many thanks, Rachel.


Just thought I would say that i am impressed with the customer service, and will definitley continue to shop with Monstersupplements. It's nice to deal with a customer service department, and actually be statisfied with the outcome, rather than frustrated with the whole ordeal.


I hope this email finds you in good health.
I would like to take this opportunity to inform you of an exceptional display of customer service advocated by one of your members of staff.

I feel employee commendations are an integral part of business well being and feel that this side of working life is often neglected in the fast paced business world we have all become accustomed to.

I would like to mention one staff member in particular and stress how exemplary he has been in providing customer service whenever I have posed a question.

Your Nutrition’s expert Adam Campbell has been so helpful during my return to training that I felt obliged to email you and express my gratitude regarding his help and expertise.

On every occasion that I have emailed him, he has responded promptly and with useful help and advice tailored specifically to the questions that I have asked, and he will also go into detail which helps the customer feel reassured in their decision or will allow them to have an understanding if a product is right for them or not.
This type of ‘information for free’ is very scarce nowadays and it’s a testimony to your companies customer service policy that you have this ‘ask the expert’ section in place.

Because of the customer service levels I have received from Adam and also those on the end of the line such as Josh, Simon (and a lady whose name has slipped my mind), means that I only shop with monster regarding supplementation, and refuse to go anywhere else.

Customer retention is pivotal to any public facing business, and the way you have set up Monster Supplements and the staff you have on board makes it a great company to shop with.

I wish you all the success in future and hope to receive the same levels of great customer care from your company and team in the near future.

May I kindly request that this commendation is passed onto those appropriate staff members so that they are aware.

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